Returns Policy

Returns & Refunds...

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Unwanted Goods

You can return a product within 30 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by telephone on 01404 45604 or email returns@slankets-direct.com to inform us of your wish to return the goods and we will allocate you a Returns Number.

Please include aseparate letter with your return detailing all the relevant information – including the reason for the return.

We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in slankets-direct.com gift vouchers rather than credit your payment card.

Certain products and services are excluded from this returns policy, including personalised products or those made to order. These items cannot be returned for a refund unless faulty.

Faulty Goods

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone on 01404 45604 or email returns@slankets-direct.com to inform us within 30 days of receipt and we will arrange a refund or replacement.

We will provide you with a returns form and advise you how to send the item back to us.

For help with items later than 30 days after purchase please contact us by telephone on 01404 45604 or email returns@slankets-direct.com for more information.

Please note that we are unable to accept returns in person at either our head office or warehouse.

Returns Address for unwanted goods

Slankets-Direct.com Returns
Unit 41
Finnimore Industrial Estate
Ottery St Mary
Devon
EX11 1NR
United Kingdom

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).